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September 1, 2023

TR GPT: A New Communication Channel From TR Soluções


Paulo Steele*

Next time you need some information from the Energy Tariff Estimation Service (SETE) about how energy tariffs behave or are set, just ask TR GPT, TR Soluções' new channel for answering your questions on tariffs and economic regulation.

TR Soluções' chatbot was trained with a custom artificial intelligence (AI) system that lets visitors to TR's website and SETE users interact with a virtual assistant through natural-language conversations. Built on GPT-4 technology, it answers client questions quickly and efficiently, making it easier to access information. And no matter the time of day, the chatbot is always available to help answer your questions.


Why ChatGPT?

Artificial intelligence is revolutionizing the way companies do business, and GPT-4.0 is one of the most advanced technologies in this area, thanks to its ability to process large amounts of data, learn from experience, and interact with users. Additionally, the GPT (Generative Pre-trained Transformer) model can understand natural language and communicate with users in a humanized way, simulating a conversation like an assistant.

In the corporate world, chatbots have proven to be a valuable tool for improving customer support, boosting user engagement, and streamlining routine tasks. For SETE users, the tool also ensures even better-quality access to the system's features.

Using AI algorithms and machine learning, TR GPT interprets and responds to visitor/user queries, providing information related to tariffs and economic regulation.


Get Better and Better Answers

Like all artificial intelligence, ChatGPT was built with the ability to develop over time. To do so, the tool relies on a collaborative model, meaning it uses information entered by users to improve its answers.

Additionally, it's important to note that the chatbot isn't immune to errors. Since it's an algorithm, the mechanism doesn't actually "understand" the answers it provides, and can return imprecise or even incorrect information.

When using the chatbot, it's important for your sentences, also called "prompts," to be clear and concise. So, check out a few tips for getting the most out of your queries:

  • don't mix topics in a single session: prefer splitting more complex questions into different requests;
  • if you want to know about a specific event, be specific about the date — TR GPT can't understand questions built with terms like: next year; last year; recent years; etc. TR GPT can't provide the current date or real-time information, since its knowledge is based on pre-programmed data and doesn't include access to current information or events;
  • whenever possible, provide context for your questions;
  • always verify and assess the information generated;
  • be clear and concise in your sentences: for example, instead of saying "Explain electricity tariffs," prefer "What's the difference between the TUSD and TE tariffs?";
  • be specific: instead of asking "How have electricity tariff adjustments gone?", you could say "What was the result of distribution company X's tariff event in year Y? In your answer, indicate the effects of the tariff repositioning."
  • Use examples. Instead of saying "Describe electricity tariff components," you could say "What are the TUSD's components? Like TUSD FIO B and TUSD CDE. Present your answer with bullet points and a brief description of each component."
  • be patient: ChatGPT is still under development and may take some time to generate an accurate answer. If you're not satisfied with the first answer given, try again.

A Deep Dive Into SETE

Starting with simple questions, TR GPT can help visitors understand the range of possibilities SETE offers, while also letting clients more thoroughly explore the resources they already have access to.

"When using SETE, what do I find on the system's home page? Use bullet points in your answer and describe the items shown." Simple questions like this one, directed at TR GPT, can help visitors understand the range of possibilities SETE offers, while also letting clients more thoroughly explore the resources they already have access to.

Behind the chatbot's answers is a huge amount of documents, such as bulletins and technical notes from the National Electric Energy Agency (ANEEL), materials published by the National Electric System Operator (ONS), the Electric Energy Trading Chamber (CCEE), and the Energy Research Company (EPE), as well as content TR Soluções itself has developed over the last 12 years.

At this launch stage, TR GPT is available both to visitors of TR Soluções' website and to SETE users: just identify yourself with your name and email, and, in future interactions, it will already know who you are, adapting over time to your usage profile.

Either way, TR Soluções' conventional communication channels remain available to guide you through the world of tariffs. Come talk to us!

* Paulo Steele is managing partner at TR Soluções.